Frequently Asked Questions
Everything you need to know about shopping with MERCIER.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
At MERCIER, we prioritize high-quality, durable fabrics. We are currently transitioning 60% of our collection to organic cotton and recycled polyester to reduce our environmental footprint.